HP Deskjet 5820

DESKJET 5820 PRINTER SETUP

HP DeskJet 5820 All-in-One is a wireless printer that prints thousands of pages at a low cost per page. The fill-free refill system is not messy and easy to access with an exponential quality of printing and reliability for all your high-volume printing needs.

  • A multi-functioning color Inkjet printer that is connected to a wireless network.
  • It measures 525 x 310 x 158 mm and when unfolding it measures 553.5 x 256.6 mm that weighs 4.67 kg.
  • An elegant small feature with a matte finish in black color. The device has a small LCD screen.
  • Printer prints up to 8,000 pages with a set of three HP color bottles; 5,000 pages with the HP black pigment ink bottle.
  • The print speed for black prints is up to 8 ppm and for color prints it is up to 5 ppm to 16 ppm.
  • The 123.HP.Com dj5820 printer supports HP ePrint and mobile printing. Cloud service enabled using AiO Remote mobile app.
  • Connect your mobile devices or computer to this wireless printer. Wi-Fi Direct enables you to connect the printer to any of the mobile devices.
123.hp.com dj5820

HP DESKJET GT 5820 PRINTER FEATURES

  • Auto-Wireless Connect
  • Mobile Printing
  • Automated Duplexing
  • Wireless-Direct Printing

PROS

  • Expanded Cartridges
  • Compact and sleek Design
  • Less Power-Consumption

CONS

  • Tri-Color Ink System
  • Error Generation
  • Slow Processing
  • Print Quality is Low

The overall performance of the printer is up to the mark and attracts the users in intermediate age group due to its easy printing option from the social media applications. The price of the printer is nominal and perfectly satisfies the home printing needs.

Setting Up the 123.HP.Com dj5820 Printer Hardware

This document guides you to setup the HP Deskjet 5820 printer for the first time. Remove the printer from the box and other accessories provided with it, fill in the ink tanks, align the printheads, and then, install the printer driver and software.

Step 1 : Unpack the HP printer from the box

  • Remove your new 123.HP.Com dj5820 printer from the box and place the printer on a flat surface where you intend to use it.
  • Remove all the tapes, and packing material from outside the printer.
  • Remove the exterior cover of the printer and remove the tape, and packing material from under the printhead access door.
  • To remove the tape and packing materials from inside the printer, open the printhead access door.
  • After removing all the tapes and packing materials, close the printhead access door and then, close the exterior cover.
  • Turn the printer such that the rear of the printer faces you. Connect one end of the power cord to printer’s rear power plug and the other end to the wall outlet.
  • Press the power button on the printer’s control panel to turn it on and wait for 15 seconds the printer to turn on.

Step 2 : Fill in the ink tanks

  • Check on the side the ink value is in the unlocked position.
  • Open the ink tank lid and then remove the plug from the yellow tank.
  • Remove the cap from the yellow ink bottle and then pull the seal tab to remove it.
  • Replace and tighten the cap on the bottle and then open the top lid.
  • Turn the yellow ink bottle upside down and then place it over the tank spout.
  • Push the bottle gently and let the ink drain into the ink tank. Fill the ink tank to the fill line on the tank.
  • Pull the bottle straight up after the yellow ink tank is filled.
  • To fill the other tanks, repeat the previous steps and close the ink tank lid.

Step 3 : Installation of printheads

  • From the packages, remove the printheads.
  • From the tops of the printheads, pull the orange plugs straight up to remove them.
  • Using the pull tabs, remove the tape from the printhead contacts.
  • Open the exterior door and then open the printhead access door with the printer turned on.
  • Push down the blue printhead carriage latch gently to open it.
  • At a slightly upward angle, slide the printhead and then push up on the printhead until it locks in its place.
  • Into the right slot insert the black printhead.
  • Into the left slot tri-color printhead.
  • Push down the blue carriage latch firmly to close it and ensure it gets locked into place.
  • Close the printhead access door and then the exterior door of the 123.HP.Com dj5820 printer.

Step 4 : Alignment of printheads and prime the ink system

  • Insert the paper in the input tray by lifting it upward and adjusting the paper width guides. Bring down the input tray again.
  • For about 3 seconds, press and hold the Resume button on the printer’s control panel.
  • When the blinking P becomes A, the alignment begins and the 123.HP.Com dj5820 printer prints the alignment sheet.
  • Lift the scanner lid upward and place the alignment page with the print side down on the right-front corner of the scanner glass.
  • Close the scanner lid and press the Start Copy Color button on the printer’s control panel.
  • When the rotating line stops and zero displays on the control panel, the printing is complete.
  • Complete the printer setup by downloading and installing the printer driver and software from our website.

Installation of HP Printer Driver and Software

Printer software can be installed in two ways- either through downloading the self-guided software from our website or with the help of printer installation CD.

Run the Setup file from the website

  • Download the HP printer software from 123hp.co
  • Go to our website and navigate to the download page from where you are supposed to download the full feature printer driver.
  • Based on the options available on the web page, enter your printer model name or select your 123.HP.Com dj5820 printer from the printer list and if prompted choose your corresponding operating system.
  • Click the Download button next to the full feature driver that saves the setup file in the browser’s download bar or on your computer download folder.
  • Double-click on the setup file and follow the on-screen instructions to complete the printer software installation.
  • Restart your computer and  printer and initiate a print job.

Run the Setup file from the disc

  • Insert the 123.HP.Com dj5820 printer driver CD onto the computer driver.
  • If prompted, click on open to view folders, or go to My Computer and double-click on the disc drive to extract the setup files.
  • The setup file may vary based on your computer operating system i.e. Windows or Mac.
  • If it is for a Windows computer, then the setup file will be in .exe format and for Mac, it is shown in .dmg format.
  • Double-click the setup file and click on Run or Save.
  • Follow the instructions on the computer monitor and complete the installation successfully.

Wi-Fi Direct Printer Setup

Using the Add a Device Wizard on a Windows 8.1 or Windows 10 computer to in a Wi-Fi Direct printer.

  • Make sure the printer driver is installed and up-to-date on the computer.
  • On the printer’s control panel, touch the Wi-Fi Direct icon.
  • Search for Devices in Windows. In the list of results, select Devices and Printers.
  • On the Devices and Printers window, click Add Printer.
  • Select Direct HP Deskjet 5820 from the list of printers and then, click Next.
  • Enter the PIN code in the Add a Device Wizard when prompted on your computer. To complete the setup, click Next.

Wireless Printer Setup

This document guides you to set up your HP DeskJet GT 5820 printer on a wireless (Wi-Fi) network for the first time.

Check the requirements

  • An active 802.11 compliant Wi-Fi network
  • A computer connected to the home network either through Wi-Fi network or Ethernet cable.

Setup the printer

  • Unbox your new 123.HP.Com dj5820 printer from the package, and then set up the printer hardware.
  • Fill the ink tanks, align the printheads, and load white paper into the input tray before setting up the wireless connection.

Installation of HP printer software on Windows

  • If you are provided with a software installation disc that supports the version of your computer, insert it into the computer disc drive.
  • Open the HP folder and open the setup file. Follow the on-screen instructions to begin the installation.
  • Download the HP software for your HP DeskJet GT 5820 printer from our website.
  • Click Begin and then click Download next to the full feature driver. Once the download is complete, the installation of the full featured software automatically begins.
  • The installation progresses until the Connect window opens. Do not click Continue in the Connect window at this point.

Continue the printer software installation (Only Windows)

  • On your computer screen, return back to the HP installation Connect screen and then, click Continue.
  • Until a Connections Options screen displays, read and respond to each software installation screen.
  • Check the printer’s control panel to see if the power button light is fully lit and the wireless light is blinking.
  • Select Wireless – Make a wireless connection to the printer on the Connection Options screen, and then click Next.
  • After the completion of the installation, it checks your network configuration and displays any one of the following screens that provide the best available method to complete the wireless setup.
  • HP Auto Wireless Connect: The network check will automatically gather information about your network configuration and displays it on the HP Auto Wireless Connect window. Click Yes, and then click Next.
  • Wireless Setup using a USB connect: If the network check could not gather your network settings, connect a USB cable from your computer to the printer, and then click Next. When the installer prompts, disconnect the USB cable from the setup.
  • Until the HP connected web page opens, read and respond to each of the setup processes.
  • If you want to register your new 123.HP.Com dj5820 printer for an HP Connected account, fill the online form and follow the on-screen instructions.

Installation of HP printer software on Mac

  • Go to our website and enter the printer model name, and click Begin. Then, click Download.
  • Open HP Easy Start once the download is complete.
  • In HP Easy Start, select Setup My 123.HP.Com dj5820 Printer. Click Accept in the Terms and Conditions window.
  • Click Continue on the Prepare window.
  • On the printer’s control panel, press the Wireless button and the Cancel button at the same time, and then, hold them for 3 seconds.
  • The wireless light next to the Wireless button should blink. If the light was already blinking continue to the next step.
  • Your printer series and serial number are displayed on the Connect window as [Ready to Connect]. Repeat the steps to restore the default wireless settings if the printer is not displayed.
  • Select your printer on the Connect window, and then click Continue.
  • After the completion of the installation, it checks your network configuration.
  • The connect window shows the printer and your wireless network SSID with a Join button between them. Click the Join button if the name and network are correct.
  • HP Easy Start requests to access the selected wireless network keychain on your Mac. Click Allow to proceed.
  • HP Easy Start cannot locate the wireless network passphrase and prompts you to enter the password manually if you click Deny.
  • HP Easy Start sets up the printer and connects it to the wireless network. The Join button is replaced by a check mark. Click Continue on the HP Easy Start window.
  • The Install window gives various options for software like HP Essential Software, HP Easy Scan and more to be installed for your printer.
  • Select the items you want to install, and then click Continue.
  • You must create a print queue in order to print from OS X. Click Add Printer, on the Enable Printing window.
  • Click HP DeskJet GT 5280 printer in the Add window and select your printer name in the Use menu.
  • To verify that the printer was set up correctly, click Print Test Page and after verifying printing, click Continue.

Restoring the wireless setting on the printer (Both Windows and Mac)

  • Turn on the 123.HP.Com dj5820 printer and make sure it is in an idle state.
  • On the printer’s control panel, press the Wireless button and the Cancel button at the same time and then, hold them for 3 seconds.
  • The wireless light next to the Wireless button should blink. If the light was already blinking continue to the next step.
  • Repeat the steps if the wireless light is not blinking.
  • Now, continue to the next step to install the software, immediately.

Print and Scan from the HP AiO Printer Remote App (Android & Apple)

With the 123.HP.Com dj5820 All-in-One Printer Remote app, setup your HP printer on a wireless network and also, print, scan, and troubleshoot printer issues.

Step 1 : Check the requirements

  • Make sure the HP printer and your mobile device meet the following requirements:
  • An Android OS 4.4 device or later, or an Apple iOS 9 or later.
  • Make sure your mobile device is connected to your wireless network.
  • If you cannot connect your printer to a network, you can print directly to the printer with Wi-Fi Direct.

Step 2 : Install the HP AiO Printer Remote app

  • Open a web browser on your mobile device, and then go to our website.
  • On the web page, tap Google Play or App Store, and then tap Install or Get.
  • Open the app after the installation completes, and then tap Start.
  • The app automatically selects your printer if the printer is already setup and connected to your wireless network.
  • Select your 123.HP.Com dj5820 printer manually, if the printer remote app does not find your printer.
  • Android mobile devices:
  • On the app home screen, tap Select a Different Printer or Select a Printer, to view available printers.
  • If your printer is not listed, tap My printer is not listed and tap Help Search for a Network Printer.
  • Apple iOS devices:
  • To identify your printer, tap Select a Different Printer on the app home screen and then follow the on-screen prompts.
  • If you want to setup a new printer on a network, follow the on-screen instructions to continue the setup.
  • Add your printer manually, if the mobile Remote app does not prompt you to set up the printer:
  • Android devices:
  • To view the available printers, tap Select a Different Printer or Select a Printer on the app home screen.
  • If the printer is not listed, tap My printer is not listed and tap Help Set Up a New Printer.
  • Apple iOS devices:
  • On the app home screen, tap Add a New Printer.

Step 3 : Print or scan documents and photos

Print a document or photo

  • On your mobile device, open the AiO Remote app and tap Print Documents or Print Photos.
  • Select the desired file from your mobile device and select the item that you want to print.
  • With the help of the app editing tools, make necessary changes to the item on the preview screen.
  • Now tap Print.

Scan a document or photo from the HP printer

  • On the scanner glass place the item that you want to print according to the guides on the printer.
  • On your mobile device open the AiO Remote app and tap Scan, Scan to Email, or Scan to Cloud.
  • On the scan screen, tap the Settings icon to select the Input Source for the scan.
  • Then, tap Done or Save.
  • Tap Send, Save, Share, or Print when the scan is complete.

Scan a document or photo with your mobile device camera

  • Select a document or photo to scan from your mobile device and open the AiO Remote app.
  • Choose your mobile device and select the type of scan you want.
  • To scan from Android devices tap Camera Scan to Email, or Camera Scan to Cloud, or Document Capture or the Camera icon.
  • To scan from Apple iOS devices tap Scan to Email or Scan to Cloud, and then tap the Camera option or the Scan
  • Take a picture of the document or photo on your mobile device.
  • Take a picture from your Android device and confirm the scan by placing a finger on one of the blue dots to adjust the border manually.
  • On your Apple iOS device select Auto or Manual mode when the camera opens. For one or more documents, manual mode is the best.
  • Tap Send, Save, Share, or Print when the scan is complete.

Step 4 : Check ink levels, order supplies, and access printer settings, information, and reports

Android devices

  • Tap the printer information icon on the AiO Remote app home screen.
  • Tap Supported Cartridges to identify which ink cartridges work with your HP printer and to order ink cartridge, tap Buy Now.
  • Tap Go to HP Instant Ink if you have enrolled your printer in HP Instant Ink.
  • To access the printer information, tap your 123.HP.Com dj5820 printer or the printer information icon.
  • To view or modify the printer settings tap Printer Reports.
  • To print the Printer Status Report, Network Configuration Page, Print Quality Diagnostic Report, and other reports tap Printer Reports.
  • To view the printer status, printer name, serial number, and firmware version, tap Printer Settings or Printer Information.
  • To set the energy save mode or to check the status of the network, and configure network settings, tap Advanced Settings.

Apple iOS devices

  • Tap the printer information icon on the AiO Remote app home screen.
  • Tap Supported Cartridges to identify which ink cartridges work with your HP printer and to order ink cartridge, tap Buy Now.
  • Tap Go to HP Instant Ink if you have enrolled your printer in HP Instant Ink.
  • To access the printer information tap your 123.HP.Com dj5820 printer or the printer information icon.
  • To view or modify the printer settings tap Printer Reports.
  • To print the Printer Status Report, Network Configuration Page, Print Quality Diagnostic Report, and other reports tap Printer Reports.
  • To view the printer status, printer name, serial number, and firmware version tap Printer Settings or Printer Information.
  • To set the energy save mode, to check the status of the network, and configure network settings, tap Advanced Settings.

Step 5 : Personalize the home screen (optional)

Rearrange the tiles: On the home screen, press and hold the tile you want to move. Drag the selected tile to the desired location.

Turn off or on tiles: Tap the Personalize tile, and then tap the On/Off toggle on the items you want to add or remove from the home screen. To save the changes, tap Done.

HP DeskJet GT 5820 All-in-One Printer Issues

  • Printer cannot be found during network driver setup
  • Printer does not maintain wireless connection
  • Printer Offline message displays on the computer monitor
  • Issues when using Mopria print service
  • E4/E3 displays (Paper Jam/Carriage Jam)
  • Mobile Printer Setup fails in Mobile Devices
  • Printer does not maintain Wireless connection
  • An ‘Incompatible’ or ‘Ink Cartridge Missing’ Error Message Displays
  • Troubleshoot to identify the printer claim code
Mobile Printer Setup fails in Android device

This document instructs you to troubleshoot issues when you use the 123.HP.Com dj5820 All-in-One Printer Remote app on your Android device to setup the printer on your Wi-Fi network.

Step 1 : Refresh the printer list in AiO Remote app

  • On your mobile device open the AiO Remote app and tap the printer icon to display the list of printers available.
  • Tap the refresh icon to reload the available printers in the network.
  • If your 123.HP.Com dj5820 printer is listed, the printer setup is complete and you can stop troubleshooting.
  • If your printer is not listed, turn off your HP printer and wait for 60 seconds. Wait till the printer is idle and silent. On your mobile device open the AiO Remote app and refresh the printer list again.
  • If the mobile setup error still persists, continue to the next step.

Step 3 : Setup your HP printer with AiO Remote app again

  • If your printer is listed with HP-Setup -> HP DeskJet 5820 under the printer list, select your printer and follow the on-screen instructions to set up the printer.
  • If your printer is not listed, on your mobile device tap My printer is not listed, tap Help Set Up a New Printer and then follow the on-screen instructions to set up the printer.
  • If the mobile setup error still persists, continue to the next step.

Step 2 : Check wireless network and printer status

  • Open the Wi-Fi settings on your Android device and make sure your device is connected to the wireless network you want to connect the printer to.
  • Check if the printer is ready for the network setup and select the network connection type.
  • Make sure that Wireless is enabled on the printer. Check if the light next to Wireless icon is on.
  • Make sure the Ethernet cable connects both the printer and the router. Make sure the green light is steady and the orange activity light is blinking when the cable is connected.
  • HP printers support both 2.4 GHz and 5.0 GHz frequency bands but not the 123.HP.Com dj5820 printers. Make sure the 2.4 GHz router band is enabled and broadcasting.
  • Make sure the Smart network switch option is turned off in the Wi-Fi settings or Advanced menu on Samsung devices.
  • Make sure the printer is turned on and ready for wireless printer setup.
  • Turn off the multiple printers connected to your network.
  • If the mobile setup error still persists, continue to the next step.

Step 4 : Connect your printer to the network

Wireless printers with a control panel display

  • Gather the network SSID and network passphrase (WEP key and WPA password). Make sure the mobile device is connected to your wireless network.
  • Disconnect the USB or Ethernet cables from the printer, if connected.
  • Select the Setup, Network or Wireless menu on the printer’s control panel.
  • From the Wireless menu, select Wireless Setup Wizard and then follow the on-screen instructions to connect the printer to the network.
  • If your HP printer connects to the network, open the AiO Remote app your mobile device and open and refresh the printer list again. Select your 123.HP.Com dj5820 printer from the list and follow the on-screen instructions to complete the setup.

Wireless printers without a control panel display

  • Press and hold the Wireless button on the printer’s control panel for two or more seconds, and then release the button when the wireless light starts blinking.
  • On your wireless router press and hold the WPS button for up to 5 seconds.
  • The printer automatically establishes a network connection with your wireless network.
  • If your HP 5820 printer connects to the network, open the AiO Remote app your mobile device open and refresh the printer list again. Select your printer from the list and follow the on-screen instructions to complete the setup.
E4 Error Displays – Paper Jam

Step 1 : Look for jammed paper inside the printer

  • Look for any jammed paper from the input tray and remove them from inside the printer.
  • Look for any jammed paper from the output tray and remove them from the tray.
  • Check for any jammed paper from the printhead access area and remove them from inside the printer.
  • Look for any jammed paper from underneath the printer and remove them from inside the printer.

Step 3 : Clean the paper rolls

  • Turn on the 123.HP.Com dj5820 printer and remove any paper from the input tray.
  • On the printer’s control panel, press the power button, press the Cancel button three times, press the Start Copy Color button seven times and then release the Power button.
  • Wait until the printer is idle and silent before you proceed. Then, try to print.

Step 2 : Make sure the carriage moves freely

  • If the printer is not already turned on, press the power button to turn it on.
  • Open the exterior door and then open the printhead access door.
  • The carriage moves to the center of the printer. Wait until the carriage is idle and silent before you continue.
  • With the printer turned on, disconnect the USB cable and power cord from the rear of the printer.
  • Check inside the input tray opening for any torn pieces of paper inside the carriage.
  • Move the carriage manually through the printhead access door. Remove any torn paper that you find.
  • Make sure the carriage can move freely across the printer.
  • Close the printhead access door and then the exterior door.
  • Reconnect the power cord and the USB cable to the rear of the printer.
  • Turn on the 123.HP.Com Deskjet 5820 printer and try to print.

Step 4 : Clean the ink smears

  • On the printer’s control panel, press the power button, press the Cancel button three times, press the Start Copy Color button eight times and then release the Power button.
  • Wait until the printer is idle and silent before you proceed. Then, try to print.

Step 6 : Clean the paper rollers inside the input tray

  • Turn off the HP Deskjet 5820 printer, disconnect the USB cable and then, raise the input tray.
  • Use a dampened cotton swab and press it against the rollers, rotate them upward with your fingers and make sure the area is cleaned.
  • Lower the input shield and let the rollers dry.
  • Reconnect the power cord and USB cable back to the rear of the printer.
  • Turn on the printer and try to print.

Step 6 : Reset the printer

  • Disconnect the USB cable and the power cord with the printer kept on.
  • Wait for 60 seconds and replug the power cord into the wall outlet.
  • Reconnect the Power cord to the USB cable and power cord to the rear of the printer.
  • Press the Power button to turn it on if it does not turn on automatically.
  • Wait until the printer is idle and silent before you proceed. Then, try to print.

Step 7 : Service the printer

  • If you have completed all the above instructions and still the issue persists, service your 123.HP.Com dj5820 printer.
  • Check your printer warranty period and schedule a repair or replacement.

Disclaimer

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