HP Envy 5642 Support & Installation

HP ENVY 5642 SPECIFICATION

123.HP.Com Envy5642 e-All-in-One “the coolest way to print from your smartphone or tablet by or deprived of a router or local wireless network.” And, certainly, functioning with mobile devices is of the printer’s strong point. Although it’s a sensible choice, it doesn’t offer anything to make it stand for office use, but you can use it as a home-office printer as well.

  • It doesn’t propose a fax capability or an automatic document feeder (ADF) for scanning, which bounds its usefulness in an office, but it can surely handle light-duty needs.
  • The Envy 5640’s basic MFP features are printing, copying, and scanning.
  • You can use the front panel touch screen to print from an variety of websites.
  • Provision for mobile printing includes printing through the cloud, which also functions only if the printer is linked directly to a network. If the network has a Wi-Fi access point, you can link over the access point to print from iOS, Android, Windows, Google Chrome, Kindle, and Blackberry smartphones and tablets.
123.hp.com Envy5642

Features

  • Scan to email
  • Printer control
  • Borderless printing
  • Stress-free mobile printing

Pros

  • Automatic duplexer.
  • Mixes Wi-Fi and Wi-Fi Direct.
  • Provides cloud printing.
  • Dedicated photo tray

Cons

  • No Ethernet connectivity.
  • No Fax ability.
  • Moderately Slow
  • Home use

Bottom Line

Meant chiefly for home use, the HP Envy 5640 e-All-in-One inkjet multifunction printer can scan, copy, print over the cloud, and print directly from phones and tablets.

List of Printing issues

  • Printing with mopria print service plugin.
  • Slow printing windows & Mac.
  • Paper mismatch error windows & mac.
  • Fixing copy quality issues.
  • Fixing scan quality issues.
  • Printer job stuck in print queue windows.
  • Printer is offline windows & mac.
  • Turning on web services.
  • Find your wireless WEP, WAP, WPA2 password windows & mac.
  • Mobile printer setup fails.

First Time 123.HP.Com Envy5642 Printer Setup

Step 1 : Unload the printer

  • Eliminate the 123.HP.Com Envy5642 printer and all materials like tape and packing materials from the box.
  • Raise to open the scanner lid.
  • Eliminate all tape and packing materials from the scanner glass.
  • Shut the scanner lid.
  • Access and raise the cartridge access door, and then eliminate all tape and packing materials inside the printer.
  • Shut the cartridge access door.
  • Grip the handle on the paper tray and eliminate the output tray, and then take out all tape and packing materials from the photo tray.
  • With the paper tray tugged out, shove in the photo tray.
  • Substitute the output tray on the paper tray, and then shove in the paper tray until it snaps into place.

Step 2 : Monitor the contents of the box

Assure that you take away all hardware and materials from the box afore disposal or reprocessing the box.

Step 3 : Mount paper into the paper tray

  • Grip the handle on the input tray, and then tug the tray near you to open it.
  • The Close Tray screen exhibits on the 123.HP.Com Envy5642 printer control panel with the message, ‘A paper tray is accessed. Shut the tray to proceed. Tap to view paper loading instructions.’
  • With the paper tray pulled out, shove in the photo tray.
  • Mount white paper into the paper tray.
  • Shove in the paper tray until it snaps into place.

Step 4 : Link the power cord and set your choices

  • Join the power cord to the back of the printer, and then join the other end of the power cord into an electrical socket.
  • Push the Power button to switch on the 123.HP.Com Envy5642 printer.
  • On the printer control panel, choose your preferred language country/ region, fix month, date, year, and then touch Continue to confirm your choice.

Step 5 : Mount the cartridges

  • Access the cartridge access door and then raise it.
  • Change Ink option might show in the home screen.
  • Eliminate one of the cartridges from its bundle.
  • Glide the new cartridge at a upward angle into the blank slot, and then push up the cartridge
  • Inset the tri-color cartridge into left slot and black cartridge into the right slot.
  • Recap these steps to mount the other cartridge.
  • Shut the cartridge access door & touch OK.
  • Delay for the printer to calibrate and line up the cartridges. After the alignment is done, click OK.

Wireless Printer Setup

Setting up the wireless network with windows

Step 1 : Make arrangement for installation

Before you prepare for installation follow the below steps

  • Collect the below items
  • Network name, Security passphrase , a computer that is allied to the wireless network, Internet access , wireless- capable printer, A USB cable.
  • Ensure that all are switched on – printer & computer, and also the computer and printer is joined to the same wireless network.
  • Remove any USB cable that is joined to the printer.
  • If you have before mounted the software for a USB connection and now want to alter to a wireless network connection, follow the below steps
  • Browse for the folder in your option of installed software programs, printer Assistant software exhibits.
  • Select Utilities, and then tap Printer Setup & Software Selection.
  • Choose Convert a USB linked printer to wirelessor Connect a new printer.
  • Follow the on-screen guidelines to complete installing the software.

Step 2 : Join to the wireless network—windows & Mac 

  • Push the Power button to switch on the printer.
  • Click on the wireless icon and wireless summary screen displays.
  • Click the Settings icon, and then tap Wireless Settings.
  • Click on Wireless Setup Wizard, and follow the guidelines on the control panel to join the printer to your wireless network.

Step 3 : Install the printer software (windows & mac

  • Switch on the 123.HP.Com Envy5642 printer.
  • If your printer is linked to the computer with a USB cable, detach the cable from the printer.
  • If impelled, choose a method to find your printer model, and then survey the on-screen instructions to move to the download page.

Setting up the printer for a wireless network with Mac

Arrange for installation

  • Make sure that you have the following requirements before you begin
  • Network name, WEP key or WPA security passphrase, computer that is linked to the wireless network, Internet access, wireless-capable printer. A USB cable, Administrator privileges or password
  • Assure the product, access point, and computer are all switched on, and that the computer is connected to the wireless network.
  • Link the USB Cable to the back port and to any USB port on the computer.
  • Close all applications running on your computer.

USB Printer Setup (Windows & Mac)

Make for the HP Envy 5642 printer setup

  • Authorize the following necessities and items before you proceed
  • The printer is switched on.
  • Attain a USB cable not less than 9 ft 10in in length.
  • There is an existing USB port on your computer.
  • If you connected the USB cable to the computer before installing the HP driver, continue with these steps to take out the 123.HP.Com Envy5642 printer from the installed devices to help ensure efficacious setup. Otherwise skip to the next step to install the driver.
  • Disconnect the printer USB cable from the computer. During the driver installation process do not reconnect the cable.
  • Browse Windows for ‘devices’ in the options.
  • Right-click the icon for your printer model, and then choose Remove device.
  • Shut the Devices and Printers window, and then proceed to the next step.

Mount the driver and fix the connection(WINDOWS)

  • Underneath Driver-Product Installation Software, select Download, track the instructions displayed onscreen to use or select Download onlyfrom your computer. 
  • When urged by the installer to select a printer option, choose USBto finish the setup.

Mount the driver and fix the connection(MAC)

  • On the Install screen, assure Scan or Easyscan is chose.
  • Select Add Printer on the Mac when driven by the installer.
  • Select the model number of your printer, choose the Use or Print Using menu, tap the model name of your 123.HP.Com Envy5642 printer,and then select Add.

Printing With Mopria Print Service (Android)

Step 1 : Examine the necessities

  • The 123.HP.Com Envy5642 printer hardware is installed.
  • The printer is linked to a wireless or wired network with an active Internet connection.
  • The Android device & printer is linked to the same wireless network.
  • The printer and the Android device are near to the access point (router), but no closer than 6 ft (1.8 m). Wireless signals can be feebler at better distances.

Step 2 : Download and switch on the Mopria Print Service plugin

  • On your Android device, download mopria print service plugin from the app Google Play Store.
  • Once the installation or update is finished, select a method to switch on the Mopria Print Service plugin
  • If this is the first time you linkedthe Mopria Print Service plugin, scroll down the home screen to exhibit the notification dashboard, and then browse Mopria Print Service service installed. Choose the Tap to enable Mopria Print Service plugin report.
  • Tap Mopria Print Service, and then select On.

Step 3 : Print with the Mopria Print Service plugin

  • Access the item you want to print, select the menu icon, and then choose Print.
  • A print preview screen exhibitis.
  • To print through a network, choose your printer model name from the list of existing printers.
  • To print  through Wi-Fi Direct, choose DIRECT from the list of obtainable printers.
  • Touch the down arrow to select any print settings, and then select the Print

Slow Printing (Windows)

Step 1 : Rearrange the printer

  • Switch on the 123.HP.Com Envy5642 printer & detach the power cord from the back of the printer.
  • Release the power cord from the wall socket and plug it back.
  • Relink the power cord to the back of the printer and switch on the printer.

Step 2 : Examine the print driver settings

Monitor the print driver settings. Choosing certain paper types or printing in Best quality can relax print speeds. For faster print speeds, print paper in normal or draft quality.

  • Browse Windows for printers, and choose Devices and printers in the list of options.
  • Double-click the icon for your 123.HP.Com Envy5642 printer, set preferences, look for paper type information.
  • In the Paper type area, ensure Plain Paper is selected.
  • In the Quality Settings area, ensure Draft or Normal are opted.
  • Select OK or Apply to check the changes.

Step 3 : Remove the print driver

Uninstall the print driver and software using the Uninstall a program. Uninstalling the print driver permits you to download the latest driver version.

  • If your printer is linked to the computer with a USB cable, separate the cable from the printer and look for windows for programs.
  • Select Programs and Featuresin the list of options
  • In the menu of installed programs, choose your HP printer name, then select Uninstall or Yes.
  • Track the on-screen instructions to finish the software removal.
  • Reboot the computer.

Step 4 : Reinstall the print driver

After uninstalling the print driver, go to our website, and then follow the on-screen commands to mount and install the latest driver.

Step 5 : Upgrade the printer firmware

  • Ensure the 123.HP.Com Envy5642 printer is switched on and linked to the computer, and select your OS if needed.
  • Choose Firmware, then select Download.
  • Choose Use HP Download and Install Assistant, select Next, and then tap Install now.
  • Browse the HP Printer Update window to view if your printer serial number exhibits.
  • If the serial number is registered, choose the printer serial number, and then select Upgrade.
  • If the serial number is recorded but status is not valid, the firmware does not need to be upgraded. Select Cancel.
  • If the serial number is not recorded and your printer is consuming a network connection, fix a USB cable, pause 20 seconds, and then select Refresh.
  • When the update is over, select OK.
  • If you linked a USB cable for your networked printer, then take away the USB driver that was selected by Windows.
  • Browse for Windows for Devices and Printers, and then access Device and Printers from the listed options.
  • Right-click the USB printer device that equals your printer model, and choose Remove Device and reboot the printer.

Step 6 : Monitor the network status (wired and wireless connections only)

  • On your computer, monitor the wireless signal strength by choosing the wireless connection icon in the Windows taskbar. If the signal power is low, place the router, computer, and printer nearer.
  • Ensure there are no extra strains on your network, such as downloading or streaming services. Liable to your bandwidth, these events can significantly mark print speed.
  • If the printer is coupled to the network with an Ethernet cable, ensure the cable connections are protected.
  • Reboot your router by freeing it, pausing 10 seconds, and plugging it back in.

Extra tips

These tips can aid in resolute issues with slow printing.

  • If the 123.HP.Com Envy5642 printer is linked with a USB cable, attempt using a another USB cable. Using a USB cable that is long or incorrectly shielded can disturb print speed.
  • Some printer models permit you to print with only one cartridge mounted. Printing with only one cartridge causes sluggish print speed.

Slow Printing (Mac)

Step 1 : Rearrange the printer

  • Switch the printer on and detach the power cord.
  • Release the power cord from the wall socket.
  • Join the power cord back into the wall socket.
  • Relink the power cord to the back of the printer and switch on the 123.HP.Com Envy5642 printer.

Step 2 : Monitor the print driver settings

Monitor the print driver settings. Choosing various paper kinds or printing in Best or Maximum DPI quality can generate slow print speeds. Printing  in Normal or Draft quality for sooner print speeds.

  • On your Mac, look for the photo or document you want to print.
  • Access the photo or document you want to print, select File, and then choose Print. For the Photos app, choose the Print button and the print settings is displayed.
  • Ensure your 123.HP.Com Envy5642 printer is nominated.
  • Select the unnamed menu, choose Paper Type/Quality or Media & Quality, and then choose Normal or Draft from the Quality or Print Quality option or slider.

Step 3 : Remove the print driver

Removing the print driver permits you to mount the latest driver version.

  • Select Finderin the Dock.
  • In the menu bar, choose Go, select Applications.
  • If HP Uninstaller is in the folder, double click to follow the on-screen commands to remove the software.
  • Click and drag the folder to the Trashbutton in the Dock.
  • In the menu bar, select Go, choose Go to Folder, type /Library/Printers, then select Go.
  • Reboot the Mac.

Step 4 : Re download the print driver

After removing the print driver, track the on-screen instructions to download and install the latest driver.

Step 5 : Upgrade the printer firmware

Your printer might have a firmware upgrade that resolute the issue.

  • Switch on the printer and if it is connected with USB cable detach it.
  • If impelled, choose a method to recognize your printer model, and then track the on-screen commands to go to the download page.
  • Select Firmware, and then choose Download.

Step 6 : Monitor the network status (wired and wireless connections only)

Ensure your network is working properly.

  • If you are using a wireless router, monitor your router’s documentation or support site to ensure it collects the following necessities
  • Choose the router band: Many routers can function in both 2.4 GHz and 5.0 GHz frequency bands. Ensure the 2.4 GHz router band is permitted and broadcasting.
  • Bonjour support: Linking with Bonjour is the greatest way to locate the printer and support wireless printing.
  • Examine that the 123.HP.Com Envy5642 printer is ready for the network setup.
  • Wireless network connection: On the printer, click on the Wireless network or Settings menu to ensure the wireless signal is switched on. Ensure the Wireless icon light is either on and steady or irregular.
  • Wired network connection: Examine that the cable is linked to the printer Ethernet port and to an accessible port on the router. The green link light should be firm, and the orange activity light should flash when the cable is connected.
  • On the Mac, select the network icon in the menu bar to look for the network name and status of the connection
  • If the selected network is not yours, you must relink to your own network to finish the printer setup.
  • If the network signal strength is weak, place the computer and printer nearer to the router, place the devices away from large metal objects such as bookcases, and place away from devices that emit radio signals like microwaves and cordless phones.
  • If the network status is not linked, examine that your network is working properly, then check the status over. Ensure a check mark exhibits next to the network name.

Extra tips

These tips can help resolute problems with slow printing.

  • If the printer is linked with a USB cable, ensure the connection is firm.
  • Some printer models permit you to print with only one cartridge mounted. Printing with only one cartridge causes relaxed print speed.
  • Double-click to correct..

‘Paper Jam’ Error

Step 1 : Release jammed paper from the printer

  • Eliminate any loose paper from the output tray.
  • Shove the output tray.
  • Grip the output tray, and then tug the output tray towards you to eliminate it.
  • Tug out the input tray to its farthest position.
  • Eliminate all paper from the input tray.
  • Softly eliminate any blocked paper or bits of torn paper from the output rollers.

Step 2 : Ensure the carriage can move easily

  • Switch on the 123.HP.Com Envy5642 printer.
  • The carriage goes to the middle of the printer.
  • With the printer switched on, remove the power cord from the back of the printer.
  • Use a flashlight to monitor for any paper or objects that may be limiting the carriage, then eliminate any paper or objects that you locate.
  • Ensure the carriage can move effortlessly across the width of the printer.
  • Shut the ink cartridge access door.
  • Relink the power cord to the back of the printer and switch on the printer.

Step 4 : Custom clean page smears automated tool

  • Switch on the 123.HP.Com Envy5642 printer and ensure the printer is mounted with plain paper.
  • On the printer control panel, scroll the display to the left, and then click Setup.
  • Tap Printer Maintenance, and then select Clean Page Smears.
  • The printer wipes the page smears.
  • Wait for the printer to expel the test page.

Step 5 : Manually swipe the paper feed rollers

  • Collect the materials like, long, lint-free cotton swabs, a clean, lint-free cloth, or any cloth that does not come apart or leave fibers, distilled, filtered, or bottled water.
  • Switch on the printer and open the ink cartridge access door.
  • Find the paper path cover, grip the handle, and then raise to remove it.
  • Slightly dampen the swab with the water, and then squash any excess liquid from the swab.
  • Permit the rollers to dry fully.
  • Substitute the paper path cover, and then shut the ink cartridge access door.
  • Switch the printer onto its right side so you can obtain its underside. Ensure to hold the printer steadily.
  • Shove in the input tray, and then switch the printer over to the upright place.
  • Glide the output tray back onto the input tray.
  • Reconnect the power cord and USB or Ethernet cable to the back of the printer, and then plug in the power cord to an electrical socket.
  • Switch on the printer.

Step 6 : Reset the printer

  • Switch the printer on.
  • Detach the power cord from the back of the printer.
  • Release the power cord and pause for 60 seconds.
  • Join the power cord back into the wall socket.

Step 7 : Examine the printer

Examine the 123.HP.Com Envy5642 printer once you are done with the preceding steps. Repair fees may apply for out-of-date products.

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