HP Officejet 250 Services & Support

HP OfficeJet 250 Mobile All-in-One Printer

Printer Features

The 123.HP.Com Oj250 Mobile printer is designed to print, scan and copy from anywhere nearer to this all-in-one portable device. This device fits in every compact place and convenient for printing. It is easy to setup this printer on both computer and mobile devices. This mobile printer comes with a long-lasting battery and original HP ink cartridges.

Printer Specifications

The HP Officejet 250 Mobile All-in-One printer has been designed with mobile professionals in mind. It is adept and provides easy color printing from laptops, smartphones, and tablets.

  • The All-in-One printer measures 10.6x15x15.8 inches unfolded and a color touchscreen of 2.7-inch and weighs 6.7 lbs.
  • There is an HP PCL 3 GUI print driver and HP ePrint for mobile printing.
  • The new printer system connects via Wi-Fi and through USB connectivity and Wi-Fi direct.
  • The printer has a 10-page automatic document feeder along with a printing ability of 10 (black) / 7 (color) ppm.

123.hp.com oj250

Pros

  • Light & Compact
  • Fast & Easy Mobile Printing
  • Good quality of print, scan & copy
  • Rechargeable & Swappable battery

Cons

  • Two-tank ink cartridges
  • High per-page operational cost
  • Heavier than most Laptops
  • No Auto-duplexing

Bottom Line

An AiO printer that has enhanced mobile printing on-the-go for your comfort. Designed light and compact to print, copy and scan from wherever you are.

123.HP.Com Oj250 – First Time Printer Setup

Step 1: Remove the printer from the Package

  • Remove the HP Officejet 250 printer from the box and remove all tapes and packing materials from the outside of the printer.
  • Lift the top cover and remove the tape. On the printer control panel, remove the film.
  • Open the ink cartridge access door to remove all the tapes and packing materials and close the door. Discard or recycle the packing materials.

Step 2: Insert the Battery

  • Turn the printer in such a way that the rear of the 123.HP.Com Oj250 printer faces you. Push the battery cover latch towards the right and pull it out.
  • From the box, remove the rechargeable battery that comes along with the printer and unwrap it.
  • Into the battery slot, slide in the battery and press the left side until it locks into place. Then, close the slot.

Step 3: Connect the Power Cord and set the Preferences

  • Connect one end of the power cord to the rear of the printer and the other end to the wall outlet.
  • On the printer control panel, press the power button to turn on the printer. To view the control panel, press the top of the panel.
  • Press the arrow buttons on the printer control panel to select your preferred language and region. Then, press Confirm.

Step 4: Load Paper into the Input Tray

  • Open the top cover of the printer and then, pull up the input tray extender.
  • Before you load plain sheets into the paper tray, slide out the paper width guides as far as possible.
  • Place the plain sheets into the paper tray and then, slide in the paper width guides until they rest against the sides of the paper.

HP Officejet 250 Setup and INSTALLATION

Step 5: Install the Ink Cartridges

  • First, open the ink cartridge access door and wait until the carriage is idle and silent before you proceed.
  • Remove the tape and the plastic tape on the ink cartridge carefully. Make sure you touch the black plastic on the ink cartridge.
  • From the ink cartridge, remove the plastic tape. Also, make sure you do not touch the copper-colored contact or the ink nozzles on the cartridge.
  • Now, insert the ink cartridge into the slot and press it until it latches into place.
  • Make sure you install the black ink cartridge on the right and the color ink cartridge on the left of the ink cartridges slots and close the latch.
  • After closing the ink cartridge access door, the printer will automatically print an alignment page.
  • If the 123.HP.Com Oj250 printer did not automatically align the ink cartridge, align from the printer’s control panel.
  • Swipe down on the home screen to the Dashboard and then, touch the Setup icon.
  • Scroll down and touch Printer Maintenance -> Align Printer and then, touch Continue.
  • Now, the alignment page prints.

Step 6: Install the printer software

The 123.HP.Com Oj250 printer hardware is setup completely. Now, install the printing software. Make sure you do not connect the computer to the printer until the printing software prompts.

Installation of Printer Driver and Software

  • Make sure the printer is turned ON.
  • Make sure you disconnect any USB cables connected between the computer and the printer.
  • Open a web browser on your computer and go to our website.
  • Click on the Software and Drivers tab and type the printer model in the search field.
  • Click to select HP OfficeJet 250 from the list of results.
  • Check if the page identifies your Operating system. If not, click Edit and choose the operating system of your computer and click Update.
  • Click Download a full-featured version of the software. Choose Use HP Download and Install Assistance and click Next.
  • Follow the on-screen instructions to setup the software.
  • When prompted to select the type of connection, choose any of the connection types.
  • Now, follow the on-screen instructions to connect the printer.

HP Officejet 250 Printers – Wireless Setup

This document is to set up the 123.HP.Com Oj250 printer on a Wi-Fi network that supports both Windows and Mac.

Step 1: Before Installation

  • Make sure you have the network information such as the network name, Service Set Identifier (SSID) and the network password, the WEP key or WPA security passphrase of the network.
  • Before you proceed, make sure your Windows computer is connected to the wireless network. Check if the network is same as the network you want to connect the printer.
  • A broadband internet access is recommended for printer driver updates, software downloads, and Web Services. HP supports routers operating at 2.4 GHz and not all 123.HP.Com Oj250 printers support 5.4 GHz.
  • Make sure the router and the computer are turned on. Turn on the printer and place it close enough to the computer and within range of the router.
  • If the printer is connected using any USB or Ethernet cable, disconnect and proceed with the installation.

Step 2: Connect to Wi-Fi

  • Connect your HP OfficeJet 250 printer to the wireless network using Wireless Setup Wizard so that the HP installer will easily identify the printer during installation.
  • To open the Dashboard, on the printer control panel swipe down on the home screen.
  • Touch the Wireless icon and then, touch the Setup icon.
  • In the Setup menu, touch Wireless Settings and then, touch Wireless Setup Wizard.
  • A list of available networks display. Touch your network name and then, touch OK.
  • Enter your network name manually, if the network name is not available on the list.
  • Touch Enter New Network Name and follow the on-screen instructions to enter your network name.
  • When prompted, enter the WPA or WPA key and then, touch Done. Touch OK to return to the home screen.

Step 3: Download and Install the 123.HP.Com Oj250 Printer Driver (Windows)

Download and install the latest printer driver and software from the official web page.

  • Go to our website, select your model number based on the webpage and click Menu.
  • Click Driver Download. Double click the driver file in the download folder to start and complete the installation.
  • Follow the on-screen prompts to complete the connection setup and driver installation.
  • To register and activate your new HP oj250 printer, return to the homepage and follow the activation instructions.

Step 4: Download and Install the HP Printer Driver (Mac)

  • Follow the steps that has been provided for Windows to Download the Driver
  • On the Install screen, the list of available software will display. Then, scroll down on the list and select HP Easy Scan.
  • On the Enable Printing screen, click Add Printer to add your printer. The Add window opens.
  • Click HP OfficeJet 250, click Use menu and in the pop-up menu select your printer name and then, click Add.
  • To complete the software installation, follow the on-screen prompts and finally, click Finish.

USB Printer Setup

USB PRINTER SETUP-WINDOWS

To set up your HP OfficeJet 250 mobile printer for a USB cable connection to a Windows computer, follow the instructions below.

Step 1: Before 123 HP OfficeJet 250 Printer Setup

  • Check for existing software if any before you install the USB connection and driver installation on your computer and then turn on the printer.
  • Connect a 3m length USB cable to an available port on your computer.
  • Before installing the HP driver on your computer, remove the printer from the installed devices.
  • Disconnect the USB cable from your Windows computer.
  • In Windows, search for Devices and then, click Devices and Printers from the list of results.
  • In Devices and Printer window, right-click on the icon of 123.HP.Com Oj250 and then, click Remove device.
  • If multiple printer icons exist, repeat the above procedure to remove them all and then, close the Devices and Printers window.
  • Now, continue to the next step.

Step 2: Printer Driver Installation and Setup

  • Navigate our website, enter the printer model, choose your operating system if provided on the webpage.
  • Go to the Downloads page as per the instructions and click download next to the HP Easy Start that opens the Start or .dmg file.
  • Run or Save the setup file and continue with the installation.
  • Choose the connection as USB when prompted at the time of installation.
  • Select HP Scan or HP Easy Scan and Add the printer to create a print queue on your Windows.
  • Click Use or Print Using menu in the Add window.
  • Select your printer name in the drop-down menu and click Add.
  • Return to the HP Installer to complete the printer driver installation.
  • Perform a print, scan or copy from your Windows computer to check if the 123.HP.Com Oj250 printer is functioning properly.

USB Printer Setup – Mac

Step 1: Before HP OfficeJet 250 Printer Setup

  • To install the USB connection and driver installation, check the requirements and make sure you delete previously installed software in the computer.
  • Make sure the 123.HP.Com Oj250 printer is turned on and it is in an idle state.
  • Obtain a USB cable from the package, which is less than 3 m length.
  • Make sure there is an available port on your computer.
  • Before installing the HP driver on your computer, continue to the next step to remove the printer from the installed devices to ensure successful setup.
  • Disconnect the USB cable from your Windows computer and do not reconnect the USB cable until the printing software prompts.
  • In Windows, search for Devices and click Devices and Printers.
  • Right-click the icon of your printer and then, click Remove device.
  • If multiple icons of the HP printer exist, repeat the above procedure to remove them all and then close the Devices and Printers window. Now, continue to the next step.

Step 2: Printer Driver Installation and Setup

  • Navigate our website, enter the printer model, choose your operating system if provided on the webpage.
  • Go to the Downloads page as per the instructions and click download next to the HP Easy Start that opens the Start or .dmg file.
  • Run or Save the setup file and continue with the installation.
  • Choose the connection as USB when prompted at the time of installation.
  • Select HP Scan or HP Easy Scan and Add the printer to create a print queue on your Mac Computer.
  • Click Use or Print Using menu in the Add window.
  • Select your printer name in the drop-down menu and click Add.
  • Return to the HP Installer to complete the 123.HP.Com Oj250 printer driver installation.
  • Perform a print, scan or copy from your Mac computer to check if the printer is functioning properly.

Printing with Black Ink Only (Windows)

Change the settings in HP printer software to print with black or grayscale in order to reduce the use of color ink.

Print Only Black for on Print Job

  • On your computer, open the HP printer software.
  • The HP software welcome screen opens and now, click Print in the window.
  • A list of available printers will be listed. Select HP OfficeJet 250 printer from the list.
  • On Printer Properties dialog box, click print options.
  • Click Page/Quality on the Properties window.
    • Change any one of the following settings to print using only the black ink cartridge.
    • Click Advanced -> Print in Grayscale and then, select the Black Ink Only option; click the Black & White button.
    • Change any one of the following settings to print high quality black & white documents or photo.
    • Click Advanced -> Print in Grayscale and then, select Print in Grayscale or High-Quality Grayscale option.
    • Then, click Print in Grayscale. Select High-Quality Grayscale from the options.
  • Now, click OK and then, click Print to begin the print job.

Print Only Black for all the Print Jobs

  • Search Devices in Windows and select Devices and Printers from the list of results.
  • On the Devices and Printer window, right-click HP OfficeJet 250 and then, select Printing Preferences from the drop-down list.
  • Select the printer again and click Paper/Quality or Features tab.
    • Change any one of the following settings to print using only the black ink cartridge.
    • Click Advanced -> Print in Grayscale and then, select Black Ink Only option.
    • Finally, click the Black & White button.
    • Change any one of the following settings to print high quality black & white documents or photo.
    • Click Advanced -> Print in Grayscale and then, select Print in Grayscale or High-Quality Grayscale option.
    • Then, click Print in Grayscale. Select High-Quality Grayscale from the options.
  • To complete and confirm the changes you made, click OK.

Printing with Black Ink Only (Mac)

Print Only Black for on Print Job

  • Open the document or photo that you want to print from your Mac.
  • From the menu, click File and then, click Print. Make sure your HP printer is selected.
  • Click Show Details if you do not see the options on the Print dialog box.
  • In the Paper Type/Quality window, click Color Options and then, select Grayscale.
    • Under Grayscale Mode options, select Black Ink Only to print using only black ink.
    • Select Grayscale to print the document with multiple shades of gray.
    • Select High Quality to print high quality black & white documents or photos.
    • Click Print to perform a print job from your Mac computer.

Print Only Black for on Print Job

  • Open the document or photo that you want to print from your Mac.
  • From the menu, click File and then, click Print. Make sure your HP printer is selected.
  • Click Show Details if you do not see options on the Print dialog box.
  • In Paper Type/Quality window, click Color Options and then, select Grayscale.
    • Under Grayscale Mode options, select Black Ink Only to print using only black ink.
    • Select Grayscale to print the document with multiple shades of gray.
    • Select High Quality to print high quality black & white documents or photos.
  • From the Presets drop-down menu, select Save Current Settings as Preset and type a name for it. Later select Only this printer or All printer and click OK to save the preset in its list.
How to get the Printer Claim Code?

Identify your printer claim code and add your HP OfficeJet 250 mobile printer on HP Connected.

Step 1: HP Connected Setup Requirements

  • Make sure the country/region you are located in, is supported by HP Connected.
  • Go to www.hpconnected.com and then, click on the country/region and language. Select your country/region and language from the drop-down menu.
  • Check whether you have already registered to HP Connected account before the printer setup and driver installation.
  • Ensure that your printer supports web-connected printing services. Look for the HP ePrint logo on the printer control panel.
  • If you do not find the HP ePrint icon or logo on the printer’s control panel, navigate to the Web Services Setup, Network Setup or Wireless Settings to locate Web Services menu.
  • Make sure your computer is connected to a wired or wireless network with an active internet connection.
  • Make sure your 123.HP.Com Oj250 printer is connected to an active internet connection. Check the Ethernet port for established internet access and if Wi-Fi is on or enabled.

Step 2: Enable Web Services

  • From the 123.HP.Com Oj250 printer’s control panel, enable Web Services to securely communicate over the Internet with HP Connected printing services.
  • Directly from the printer touch screen, turn on Web Services and make sure the printer firmware is up-to-date.
  • Touch HP ePrint icon on the printer control panel.
  • Navigate to Web Services Setup, if you do not find the HP ePrint logo or button on the printer’s control panel to open the Web Services menu.
  • Touch Enable and follow the on-screen instructions. Then, continue to the next step. When prompted to update the printer firmware, touch OK.
  • Web Services is already on if a Web Services Summary Screen or connected status displays.
  • Click Print Info to print the HP printer information sheet and then, continue to the next step.

Step 3: Obtain Printer Claim Code

The printer prints the Make the Most of Your Printer or Important Printer Setup Instructions page after Web Services is turned on. The information page includes Web Services and the printer claim code required to add your 123.HP.Com Oj250 printer on HP Connected.

  • Locate the printer claim code on the information sheet and then, continue to the next step.
  • In the information sheet, find an email address such as abc123efg654@hpeprint.com. The printer claim code is a combination of number and character before @hpeprint.com.
  • For example, abc123efg654 is the printer claim code from the abc123efg654@hpeprint.com email address.

Step 4: Activate HP Connected with the obtained Printer Claim Code

  • Go to www.hpconnected.com and click Sign Up to create a new account. If you have already registered with HP connected, click Sign In.
  • In the homepage, click the My Printers tab and then, click Add a Printer button.
  • In the entry box, type the printer claim code obtained from the information sheet and click Add. Now, click OK.
  • Verify your new HP Connected account through the link sent to your personal email address and follow the on-screen instructions to complete the account verification.
Common Issues experienced with HP OfficeJet 250 Mobile All-in-One Printer
  • Cannot print using Mopria Service
  • Print Job Stuck in Print Queue
  • Paper Mismatch Error
  • 123.HP.Com Oj250 Printer Prints an Extra Blank Page
  • Printer not found During Network Driver Setup
  • Printer does not maintain Wireless connection
  • ‘Error 0x80070490’ displays
Mobile Printing issues when using Mopria Print Services – Troubleshoot
Cannot print using Mopria service on Android Devices

This document supports to resolve issues while printing with Mopria Print Service from your Android device.

Solution 1: Check Mopria is turned on

  • On your mobile device, open Settings menu.
  • Choose Printing from the Setting menu.
  • Under Printing services, find Mopria Print service. If the Mopria is not turned on already turned on tap On.
  • Now, try to print from your mobile device.

Solution 2: Restart the network devices and check the connectivity

Restart mobile device, router, and HP printer

  • Check the router manual and then, turn off the router.
  • To turn off the printer, press the Power button on printer’s control panel.
  • Turn off your Android device.
  • Now, turn on the router and wait for 30 seconds until the router completes its startup process.
  • Then, turn on your mobile device. Check if the mobile device is connected to the wireless network.
  • Turn on the 123.HP.Com Oj250 printer and wait until the printer stabilizes to the idle state.
  • Now try to print.

Make sure HP printer is connected to your Android device

  • From the printer control panel, access the network settings directly or print a network configuration report.
  • In the network configuration report, make sure the network name is the same as the name of the wireless network you use with your mobile device.

Update the firmware for the printer and the router

  • Make sure the latest firmware version is installed on your HP OfficeJet 250 printer.
  • Make sure the router can forward mDNS packets and has the latest firmware from the manufacturer.
Printer Not Found During Network Driver Setup (Mac)

You can go through this document if HP print driver and software installer does not find your HP OfficeJet 250 printer during installation.

Step 1: Restart the network devices

  • Disconnect the power cord from the router or internet access point.
  • Press the power button on the printer’s control panel to turn off the printer.
  • Before you shut down your Mac, terminate all running programs and software on your Mac.
  • Now, reconnect the power cord to the router and wait for the internet activity light to display a normally connected status.
  • Press the power button on the printer’s control panel to turn on the printer and turn on your Mac.
  • Install the 123.HP.Com Oj250 printer software again. If the issue persists, continue to the next step.

Step 2: Check the Network and Printer connection status

  • The router band you use may operate at 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting.
  • Make sure your router supports Bonjour, Apple’s network discovery software.
  • Make sure your HP printer is not connected to a guest or host network.
  • Confirm that your 123.HP.Com Oj250 printer is ready for the network setup.
    • If you have connected the printer to a wireless network connection, check if the wireless signal is turned on or enabled.
    • If you have connected the printer to a wired network connection, check that the cable is connected to the printer’s Ethernet port and to an available router port.
  • Make sure the connection is well established.
  • Click the network icon on your Mac, to view the network name and status of the connection.
  • If the selected network is not yours, connect to your own network to complete the printer setup.
  • If the network signal strength is weak, move the computer and printer closer to the router.
  • If the network status is not connected, confirm that your network is working correctly, then check the status of the network again.
  • Before installing the printer software, disconnect from any Virtual Private Networks (VPN).
  • Install the HP print software again. If the issue still persists, continue to the next step.

Step 3: Connect the HP printer to the network manually

HP printers with touch or text-based control panel

  • Gather the network name, network security password and make sure your Mac is connected to the wireless network.
  • Disconnect any USB cable or Ethernet cable connected from the 123.HP.Com Oj250 printer.
  • Select Wireless Setup Wizard and then, follow the on-screen instruction to setup the printer over the wireless network.
  • If the issue persists, continue to the next step.

HP printers with basic control panel

  • Press and hold the Wireless button on the printer control panel for one or two seconds.
  • Release the button when the Wi-Fi light starts blinking. Press the WPS button on the router within two minutes.
  • Wait two or fewer minutes until the printer automatically establishes a network connection.
  • If the issue persists, continue to the next step.

Step 4: Reset the Printing System

  • On your Mac, click on the Apple menu and then, click System Preferences.
  • Click Print & Fax, Print & Scan or Printers & Scanners, depending on your version of Mac OS.
  • In the Printers list, right-click on the blank space and then, click Reset printing system.
  • In the confirmation window, click Reset and enter the username and password, then click OK.
  • Now try installing the HP print software. If the issue persists, continue to the next step.

Step 5: Uninstall HP printer software

  • In the Dock of your Mac, click Finder.
  • Click Go in the menu bar and click Applications. Open the HP folder.
  • If the HP Uninstaller is in the folder, double-click on the folder and then follow the on-screen instruction to uninstall the printer software.
  • Continue to the next step if you do not find the HP Uninstaller in the folder.
  • Click and drag the HP folder to the trash icon in the Dock.
  • In the menu bar, click Go -> Go to Folder, type /Library/Printers and then click Go.
  • The 123.HP.Com Oj250 Printers folder opens. From the folder, Click and drag the HP folder to the Trash icon in the Dock.
  • Now, restart your Mac.
  • Right-click or Ctrl + click the Trash icon and then, select Empty Trash.
  • Continue to the next step to reinstall the HP print Software.

Step 6: Reinstall the HP printer software

  • Press the Power button on the printer control panel to turn the printer on.
  • Disconnect any cable from the printer, if a USB or Ethernet cable is connected.
  • Go to our website, select 123.HP.Com Oj250 printer from the menu and then, click Begin.
  • On the download page, click Download.
  • Double-click the setup file in the Download folder and follow the on-screen prompts to continue.
  • On the Install screen, the list of available software will display. Scroll down the list and select HP Easy Scan.
  • On the Enable Printing screen, click Add Printer. The Add window opens.
  • Click HP OfficeJet 250, click Use menu and select your printer name in the pop-up menu and then, click Add.
  • To complete the software installation, follow the on-screen prompts and click Finish.

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