You can print from your smartphone or tablet using the HP Envy 5640 e-All-in-One with or without a router or local wireless network. This model is ideal for home-office and small business use. The basic features of this printer are printing, copying, and scanning. You will be able to connect to the access point to print from Android, iOS, Windows and Google Chrome. The text, photo and graphics quality is high. Envy5642


  • It is an all-in-one color inkjet printer.
  • The main functions of the printer are print, scan and copy.
  • It supports automatic print duplexing.
  • It supports USB and wireless interface.
  • The maximum print resolution of 4800 x 1200 dpi.
  • The maximum print speed of 12ppm (black) and 8ppm (color).
  • The optical scanner resolution is 1200 x 1200 dpi.
  • It has a 6.75cm touchscreen display.


  • Automatic duplexer.
  • Mixes Wi-Fi and Wi-Fi Direct.
  • Provides cloud printing.
  • Dedicated photo tray


  • No Ethernet connectivity.
  • No Fax ability.
  • Moderately Slow
  • Home use

Bottom Line

Meant chiefly for home use, the HP Envy 5640 e-All-in-One inkjet multifunction printer can scan, copy, print over the cloud, and print directly from phones and tablets.

List of Printing issues

  • Print jobs stuck in print queue.
  • The printer is offline (Mac).
  • ‘0xc19a0005’ Error or Similar Error Displays.
  • ‘Unsuccessful Network Installation’ Error.
  • Scan to Email Cannot Access Email Accounts.
  • ‘Paper Mismatch’ Error.
  • Continuous Pages of Strange or Garbled Characters Print in Windows.
  • Cannot Connect to Web Services.
  • HP ePrint Email Job Does Not Print.
  • ‘Finish Setup Online’ or ‘Online Setup Progress’ Error Message Displays.
  • ‘Counterfeit ink cartridge Advisory’ Error.
  • ‘Alignment Unsuccessful’ Error Message Displays.

First Time 123.HP.Com Envy5640 Printer Setup

Locate a place for your printer that is free of shocks and vibration. Place the device on a stable desk and near a standard power outlet. Inside the printer box, you will find a set of ink cartridges, power cord, user guide, an ink caution sheet and a printer setup disc for Windows and Mac operating system.

  • If you misplace the installation CD, you can download the driver software from our website. Remove the printer from the box and discard the Styrofoam end caps one at a time. Now, you can slide the printer out of the plastic bag. Remove all tape and packing materials from the printer. Remove the Styrofoam sheet from the scanner bed and close the scanner lid.
  • Pull out the paper trays. Remove the tape from the paper output tray and paper input tray. Remove the piece of tape holding the photo tray in place. Push in the paper input tray. Remove the plastic from the touch panel. Before connecting the power cord, make sure all packing materials have been removed from inside the printer.
  • Plug one end of the power cord behind the printer and connect the other end into a power source. Press the Power switch to turn on the printer. At this point, the printer will start to initialize and calibrate. When the printer stops making noise, select your language, choose your country or region and then set the date and time.
  • Lift the exterior cover to access the carriage. Remove the tri-color cartridge from its package and insert it into the left slot. Remove the black cartridge from its package and insert it into the right slot. Load enough paper in the input tray. The printer will calibrate and print an alignment page. Scan the alignment page to complete the setup.

Wireless printer setup

To establish a wireless connection between your printer and computer, you need the SSID or network name and the wireless network password. The wireless access point should be powered on and working.


  • Note down the wireless network name and password. On your printer’s control panel, locate and select the Setup or Network Setup icon. Choose Wireless Settings and then select Wireless Setup Wizard.
  • The printer will search for routers within range. After all routers within range are found, select your wireless network’s name and then select OK. If prompted, enter the wireless network password.
  • A Confirm Settings screen will be displayed, select OK and the printer will be connected to the Wireless Network. Enter your network name manually if is not there on the list.
  • After entering the network name, select OK. If prompted, enter the network password and select OK. A Confirm Settings screen will be displayed. The printer will now be connected to the Wireless Network.


  • To connect your printer and computer to your wireless network, the wireless network name and network password are required. You will be able to find the password from the router.
  • Search and select your printer’s name in the list of printer software installed in your system. Choose the Tools option from the menu bar and then select Device Setup and Software.
  • Select the Convert a USB Connected Printer to Wireless option. Follow the Installation Wizard to complete the setup. On your printer’s control panel, touch the HP ePrint option.
  • Check if you have changed the network password, then reconfigure your printer with the router settings. Try to print a test report to check the connectivity status.

USB Printer Setup (Windows & Mac)

Turn on your printer and connect one end of the USB cable to the USB port of your computer and the other end to the printer. The USB cable should be connected only when it is prompted during installation.


  • If the USB cable is connected to the printer before the driver installation, then disconnect the same. Until then the USB port is to remain without the connection.
  • On your computer, open Device and Printer and remove your printer from the already listed devices list. Close this window before proceeding to the next step.
  • Install the updated printer driver software from our website. During the driver installation process, choose USB option as the means of network communication.
  • Connect the USB cable and the USB connection will be detected by the printer. Select the document to be printed, choose the number of copies required and click Print.


  • On your printer’s control panel, press the Home button and select the USB option. Click Enable and the USB setting will be enabled. The USB port can also be enabled from Embedded Web server.
  • Select the print tab in EWS. Choose Retrieve from USB Setup, then select Enable Retrieve from USB and click Apply. Confirm if the USB flash drive is inserted into the easy-access USB port.
  • Once the printer detects the USB flash drive, select the OK button for it to access the drive. Select the document and alter the number of copies that should be printed and click the OK button.
  • If the document prints successfully, you are done and you can start with your print job. If there is an issue, uninstall and reinstall the printer driver.

Printing With Mopria Print Service (Android)

Make sure your printer and Android device are connected to the same wireless network. Place the Android device and printer within the range of the router.

  • On your Android device, download Mopria print service plugin from Google Play Store. Once the installation is completed, scroll through the application. Tap Mopria Print Service plugin and enable the service.
  • If this is the first time the app is installed, enter the credentials and login to the application. Click Agree to accept the license agreement. Scroll through the home screen to exit the notification dashboard.
  • Open the document you want to print, select the menu icon and then choose Print. A print preview screen will appear. If required, change the print, color, quality and contrast settings of your document.
  • Select your printer’s name from the list of existing printers and then click Print. If the Print service plugin is not working, then try to update the application or uninstall and reinstall the same.
  • After updating the software, try to print the document. If the issue persists, then try to print from another software or Android device. We will be able to route the exact issue by doing the same.

Slow Printing

The printer speed might suddenly reduce and it will not meet the speed provided in the printer specifications. There are various reasons as to why this would happen. The below troubleshooting can be followed to fix the issue.


  • Turn the printer on and wait until the printer is idle before you continue. Disconnect the power cord from the printer. Unplug the power cord from the wall outlet. Wait for a minute and then reconnect the power cord back into the wall outlet.
  • Plug the power cord to the rear of the printer. The printer will turn on and might go through a warm-up period. If it does not automatically turn on, then press the Power button to turn on the device. On your computer, open Devices and printers.
  • Double-click your printer icon and select Set Preferences. Check if Plain Paper is selected as the Paper Type. Make sure Draft or Normal is selected in the Quality Settings area. Click Ok to confirm the changes and close the Devices and Printers window.
  • On your computer, search for Programs and Features. A list of installed programs will be displayed, choose your printer’s name and then click Uninstall. Follow the on-screen prompts and complete the software removal. Restart your computer and reinstall the updated driver.


  • Turn on your printer and wait until the device becomes idle before you continue. Unplug the power cable from the printer. Disconnect the power cable from the power source. Wait for few minutes and then reconnect the power cable back into the Power source.
  • Plug the power cable to the rear of the printer. The printer will turn on and might go through a warm-up period. If the device does not automatically turn on, then press the Power switch to turn it on. On your Mac, open the document you want to print.
  • Click File and then select Print. Choose your printer from the list of available printers. Click Show Details if there are no options on the Print dialog box. Click Paper Type/Quality and then select Normal or Draft from the Print Quality menu.
  • Click Finder and in the menu bar select Applications. Open the HP folder and double-click the HP Uninstaller. Follow the on-screen prompts to remove the HP software from your computer. Reboot your system and then reinstall the software from our website.

‘Paper Jam’ Error

Turn off your printer, disconnect the power cord and remove all paper from the printer. Use a soft clean cloth lightly moistened with water to clean the printer parts.

  • Open the ink cartridge access door and look into the printer. You will find four small metal pressure rollers that ride on the main feed roller. Make sure that there are no labels or paper debris stuck on these rollers.
  • Close the cartridge access door and reconnect the power cord. Load the input tray with paper. The paper tray should be fully pushed into the printer. The paper tray is spring loaded. If it cannot seat in fully, the spring may have come loose or paper may be holding it back.
  • Make sure the rear access door in the back is locked properly and slide the paper-width adjuster against the left side of the paper stack. Push the paper supply tray in all the way. Verify that the paper used meets the paper-handling specifications.
  • Check the paper path, clean the input and output tray. Make sure there is no paper debris or packaging material stuck inside the printer. Reset the printer settings and then try to print a test document.

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