troubleshoot-hp-envy-5541

HP Envy 5541 Printer Operating Issues

  1. ‘There was a problem connecting to the server’ Error Message
  2. Print Jobs Stuck in Print Queue
  3. Error Code Displays
  4. Slow Printing
  5. ‘Printer Offline’ or ‘Printer Not Responding’ Message
  6. ‘Connect Printer to Update Status’ Message displays
  7. Cartridge Missing’ or ‘Ink Cartridges Problem’ Message Displays
  8. USB Scanner Connection Error.
  9. Copy Quality Issues
  10. HP Update Software is Retired
123.hp.com setup 5541

‘There was a problem connecting to the server’ Error Message

When Web Services is temporarily down, the 123.HP.Com Envy5541 printer is not connected with an active internet connection or the printer firmware is not updated, an error message saying there was a problem connecting to the server displays.

Step 1

  • Close the current printer app.
  • Then, reopen the app and try to use the printer app.
  • If the issue still exists, continue to the next step.

Step 2

  • Check if Web Services is available.
  • Now, use the printer app.
  • If the issue exists, continue to the next step.

Step 3

  • Make sure the 123.HP.Com Envy5541 printer is connected to the wireless network
  • On the printer control panel, open Wireless Settings to make sure the signal is turned on.
  • Check the blue light is on and wireless connection is setup.
  • Try to use the printer app, if the issue still exists, continue to the next step.

Step 4

  • Restart the printer. Terminate all the running programs in the computer and restart.
  • Make sure the printer is connected to the correct network. Check the printer connection and network name.
  • Try connecting your 123.HP.Com Envy5541 printer manually to the network by entering the network name and passphrase when prompted.
  • Make sure you place the printer and router within network range.
  • Restart your router and check the router is set at 2.4 GHz band transmission.
  • Check your firewall software. Turn it off until the printer is connected to the network.
  • Also, check for any other devices that emit radio or wireless signals and turn it off.
  • Set and use a valid IP address for your printer.
  • Enable web services from the control panel and then touch Product upadate.

Step 5

  • Touch HP ePrint icon on the printer control panel, navigate to Wireless Settings and then touch Product Update.
  • Follow the on-screen instructions to turn on the web services.
  • If the printer does not detect the updates automatically, select Check for Updates.

Print Jobs Stuck in Print Queue – Windows

Step 1 : Delete job files and restart

  • Press the power button to turn off the printer and then unplug the power cord from the wall outlet.
  • Confirm the changes before you proceed to save your work.
  • Search for services in Windows and click Services in the list of results.
  • Scroll down the list of services and find Print Spooler.
  • Right-click Print Spooler and select Stop.
  • Close the service window once the service has been stopped and use Windows Explorer to browse C:\Windows\xxx\Spool\PRINTERS.
  • Inside the PRINTERS folder, delete all the files and shut down your computer.
  • Re-plug the power cord into the wall outlet after 60 seconds.
  • Press the power button to turn on the printer and also, turn on the computer.
  • Now, try printing.
  • If the printer prints, the issue is resolved.
  • If the print job is again stuck, continue to the next step.

Step 2 : Use HP Print and Scan Doctor

  • Download HP Print and Scan Doctor from the official website and run the tool.
  • HP Print and Scan Doctor automatically find and fix any of the printer problems.
  • After you have run the HP Print and Scan Doctor, try to print.
  • If the printer prints, the issue is resolved.
  • If the print job is stuck again, continue to the next step.

Step 3 : Reinstall the print driver

  • Disconnect the USB cable from the printer, if your computer is connected to the printer via USB cable.
  • Search for devices in Windows and click Devices and Printers in the list of results.
  • On your printer icon, right click and select Remove Device.
  • The printer software uninstalls from the computer.
  • Now, restart your computer.
  • Go to 123.HP.Com Envy5541 and download the printer software for your HP Envy 5541 All-in-One printer.
  • According to the instructions on the website, install the software.
  • Now try to print.
  • If the printer prints, the issue is resolved.
  • If the print job is stuck again, continue to next step.

Step 4 : Other things to try

  • Disable your firewall software. If the printer does not print after disabling the software, contact the software support to change settings.
  • If the printer prints, re-enable the firewall software after the test.
  • Log in to Windows using another account. If the printer prints, make sure the account has necessary permission to print from that account you are trying to print.
  • Use System File Checker. Open a command prompt and enter SFC/scannow in the command line, to run System File Checker.

DISCLAIMER

123hp.co is an independent website that provides support information for HP printer issues. The website does not have specific association with “HP” or its services. All information and images furnished on this website are for informational purpose only. We do not sell products or services of HP in any form. We do not provide any warranty or services associated with the manufacturer. You should approach the manufacturer for the same. Users are advised to review our privacy policy before using our website.

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